<> Frequently asked Questions

Rusk Police Department

Chief of Police - Jamie Campbell

 

 

1 .Why do 9-1-1 operators ask so many questions?
2 .How can I get a copy of a Police report?
3 .Where do I pay a traffic citation?
4 .I'm new in town or moving to a new neighborhood. Can the Police Department provide me with crime statistics?
5 .Does the Police Department do fingerprinting?
6 . How can I get a copy of a police report?
7 .I am the owner of rental properties. One of my tenants is several months behind in their rent. How is the process to have them evicted?
8. We have a traffic problem in our neighborhood. What can be done about it?
9. Can I call the Rusk Police Department to report a problem and still remain anonymous?
10. Is there a waiting period before I can report someone missing?
11. I was the victim of a crime. How do I find out the status of the investigation?
12.I have received various phone calls from people representing themselves as law enforcement officers and asking for donations. Are they really officers?
13. How can I get an Restraining Order?
14. Can an officer interview my son/daughter at school without notifying the parent or guardian in advance?
15. My roommate kicked me out of the house and changed the locks. I want an officer to go with me to get my personal property.
16. How can I file a complaint about a member of the Police Department?
17. How do I obtain a copy of an accident report?

police carpolice car

 

 

 

1. Why do 9-1-1 operators ask so many questions?
Experience shows that the first 60 seconds of every 9-1-1 call to be the most critical. Operators must not only understand the nature of the emergency, but also its location and whether anyone has been injured. This information is needed to make certain the proper agencies are responding, be they law enforcement, fire-rescue, or both. In any life threatening emergency situation, immediately call 9-1-1 from any telephone. For all non-emergency law enforcement needs, such as a crime not in progress, please call the Rusk Police Department at (903)683-2677 or Cherokee County Sheriff's Office at (903)683-2271 Back to Top


2.How can I get a copy of a Police report?
You can obtain a copy of a police report in person or by mail. Visit our records department at the Police Department, 197 South Main, Rusk, Texas 75785, or call at (903)683-2677, Monday through Friday from 8:00 a.m. to 5:00 p.m. If you do not have a case number assigned to the report, provide as much information as possible, including, date, time, location of the incident, nature of the incident, and names of persons involved, to assist the records department locate the report. Some reports will have to be accessed by filling out an open records request which is available by contacting Rusk City Hall at (903)683-2213 Back to Top


3.Where do I pay a traffic citation?
All such payments should be made to the City of Rusk, either by mail or in person at the Rusk Police Department located at 197 South Main; Rusk, Texas; 75785 If you have any questions about the amount, the form of payment, or where to mail or deliver your payment, contact the Rusk Municipal Court Clerk's Office at (903)683-2677 Please remember, payment is due in the Clerk's Office within 30 days of the date that the ticket was issued. It is not acceptable for the check to be postmarked by the 30 day deadline. If your payment has not been received by the deadline, the state will automatically suspend your license, and it will not be automatically re-instated when you make payment; you will pay an additional fee. If you need an extension beyond the 30 days, or if you wish to either take a driver improvement class or contest the citation in court, contact the Clerk's Office no later than 30 days after the citation was issued. Back to Top

4.I'm new in town or moving to a new neighborhood. Can the Police Department provide me with crime statistics?
All of our calls and activity are public record. You can request and receive information in a variety of forms, including all of the calls on a particular street for any specified period of time (a week, a month, a year, etc.). It may be surprising that these figures can be very misleading. A high call volume for a particular area does not necessarily translate into an "unsafe" or "crime ridden" neighborhood; and a low call volume does not automatically indicate a "quiet, peaceful" neighborhood. In fact, just the opposite can be true in both cases. Particularly observant or concerned citizens in one neighborhood might report every suspicious occurrence to their Sheriff's Office or other law enforcement agency while in another neighborhood, residents might prefer not to attract the attention of law enforcement, and therefore fail to report crime and disturbances. It is wise to visit a neighborhood several times at different hours of the day and night, in inclement weather, weekdays and weekends. Take a look around, maybe talk to some of the residents of the area, then trust your instincts before making a decision. Back to Top

5. Does the Rusk Police Department do fingerprinting?
The Rusk Police Department currently does not provide fingerprinting services. Please contact Cherokee County Sheriff's Office at (903)683-2271 for details of how to obtain fingerprints. Back to Top


6. If I see a crime in progress, what should I do?
Under no circumstances should you try to apprehend the suspect or take matters into your own hands. Call 911 immediately and give them as much information as possible, including the precise and proper location of the alleged crime and any suspect information such as age, sex, race, height, weight, clothing, etc. If a vehicle is involved, try to get the make, model, color, and if possible, a license plate number and the direction of travel the vehicle took. An officer will be dispatched as soon as possible. Back to Top


7. I am the owner of rental properties. One of my tenants is several months behind in their rent. How is the process to have them evicted?
Contact the Justice of the Peace for whatever precinct the residence is in. They can provide further information regarding eviction or contact an attorney for more information regarding your particular situation and the landlord-tenant laws. Back to Top


8. We have a traffic problem in our neighborhood. What can be done about it?
This has been a very common question asked of the Rusk Police Department. Traffic violations may lead to traffic crashes, personal injury, and property damage, so thank you for bringing your concerns for safety to our attention. If you have specific traffic problems in your area or neighborhood, you may contact us at (903)683-2677 to speak with someone regarding your concerns and how we may work together to solve your needs. Back to Top


9. Can I call the Rusk Police Department to report a problem and still remain anonymous?
Yes you can. There is no requirement to give your name and address when making a call to the Police Department. However, it is extremely helpful if the responding officer has someone to contact either in person or by phone to get more specific information to effectively address the problem. Many times officers respond to an anonymous call about an incident and either cannot find the origin of the problem with the information given or the situation changes prior to their arrival but they have no way of knowing it. This can result in frustrated officers and the citizen feeling that the Police Department didn't do anything about their call. We realize that in some circumstances, a person may not want neighbors to know they have called the police and they don't want an officer to come to their door. However, something as simple as a phone number by which to reach the complainant can make a significant difference in whether or not a situation is corrected or goes undiscovered or unidentified. You merely inform the call taker that you do not wish to be contacted in person but that the officer may call you if they need more information. Back to Top


10. Is there a waiting period before I can report someone missing?
This is a common misconception. The answer is no. The moment you are concerned about a person's whereabouts is the time to call. You can make a missing person report any time you realize someone is missing. Back to Top


11. I was the victim of a crime. How do I find out the status of the investigation?
Call the Police Department for the officer who took the report. Please have your case number available, if possible. Back to Top


12. I have received various phone calls from people representing themselves as law enforcement officers and asking for donations. Are they really officers?
Officers of the Rusk Police Department do not solicit funds over the telephone nor does the Police Department receive any funds at all from any other organization that conducts phone solicitations. If you are not familiar with an organization calling you and asking for a donation, you may wish to ask the caller to send you information on the charity and how they disburse their funds. And NEVER give your credit card number to anyone that calls you over the phone. Back to Top


13. How can I get an Restraining Order?
A Restraining Order has to be obtained by contacting an attorney. Back to Top


14. Can an officer interview my son/daughter at school without notifying the parent or guardian in advance?
Yes. Texas Law does not require an officer to notify you in advance. It only requires the police officer to notify you as soon as possible if the student is arrested. Back to Top


15. My roommate kicked me out of the house and changed the locks. I want an officer to go with me to get my personal property.
We do not send officers to stand by while property is picked up without a court order from a judge. Back to Top


16. How can I file a complaint about a member of the Police Department?
The Rusk Police Department will investigate any and all complaints of misconduct involving agency personnel. You may file such a complaint through the member's supervisor either in person or by telephone, or by sending a complaint through regular mail. While you may remain anonymous, we can do a more thorough and complete investigation of the allegations if you provide your name and phone number so we may contact you for further information about your concerns. Back to Top


17. How do I obtain a copy of an accident report?
Accident reports are kept on file at the records department of Rusk Police Department. You must present a valid form of identification to get a copy of an accident report. Accident reports are $3.00 per copy. Back to Top

 

If you would like to email someone at the Rusk Police Department, please click on one

of the following links.

Chief of Police-Jamie Campbell
Lt Brad George

Detective Stephen Hughes
Sgt Earl Dominy

Police Department Records Administrator
Municipal Court Records Administrator
Municipal Court Judge

OUR NORMAL OFFICE HOURS ARE 8AM -5PM
Phone 903-683-2677 Fax 903-683-1218

If you have an emergency and need IMMEDIATE ASSISTANCE, please HANG UP AND DIAL 911